Customer Testimonials
Came here late in the afternoon and Russ Kicey was the best person to deal with stayed late and no pressure sales lead us to our new vehicle! Will be car shopping here in the future for new purchases. Great environment and people
Since 1980 I purchased two new Chevrolet Pickup trucks and four used cars from Preston Hood. I was fortunate to deal with their award winning Salesmen: Earl Clayton and Spencer Sims for these purchases. Earl Clayton has retired but Spencer Sims continues to provide an outstanding buying experience. I just purchased a second car (Cadillac DTS) from him with no pressure. Additionally, my Service Advisor, Latone Thompson provided me with top notch maintenance service. I highly recommend Preston Hood Chevrolet for your vehicle purchases and for excellent maintenance service.
Sales team was very helpful and patient with me looking at and inquiring about different vehicles
Great company to deal with, both buying a car and having service on the vehicles. Their dedication to customer service and our community keeps us going back to them.
I came in on a Saturday morning looking to trade my car in. Looking for a SUV. Met up with Lena Fierro. We looked at a few different ones. She listened to what I really wanted without pushing me into anything. Finally decided on the Equinox. She made the whole process so easy. Knew I was on a time crunch getting to work and took great care if me. Lena was the absolute best and I appreciate the excellent service so much. Definitely recommend Lena and Preston Hood. Thank you so much.
We had a great experience purchasing a new vehicle at Preston Hood. Thank you Wally Williams for making the process easy and hassle-free. We love our new ride!
I called and requested a quote for a 2500 LT and was immediately given a sales person (Don & Austin) that would help me with what I was looking for. I changed my mind a few times and was still given excellent service. I shopped this truck with multiple dealerships and Preston Hood was the Best all around. I will definitely be doing business in the future with Preston Hood.
Brett, my service advisor is always EXCELLENT! Very grateful for Taylor Hood and the Team he has built to make Preston Hood Chevrolet my favorite place to have my 2021 Chevy Tahoe “ High Country” serviced! ⭐️⭐️⭐️⭐️⭐️PRESTON HOOD CHEVROLET! Click
Outstanding experience with Spencer working through a new Trailblazer for my daughter.
I went to the dealership for a very specific truck. I met Wally Williams and he was fantastic! The day I first showed there was not a truck that met my criteria on the lot, but Wally took down my info and said he would get back with me. He was on top of it and as soon as something came that would satisfy my needs he gave me a call. I love my new Truck!
Daniel with Preston Hood was top notch. Finance Manager made sure I was taken care of also. Overall great place highly recommend
Everyone from the moment we walked into the door, till the time we drove off in our beautiful new vehicle made us feel like family Wally, the salesman, was fabulous and knew exactly what we wanted and is an amazing salesman.
Daniel Person made my experience very pleasant. I will recommend Preston Hood to all my friends. I will buy future vehicles from them! Thanks guys!!
We had to have our 2021 Tahoe towed this last Sunday and so glad that we chose to have it taken to Preston Hood Chevrolet. Their service deptartment opened at 7:30 on Monday morning but received a message from Brett Cromer at 7:15 to call with any questions. When I called Brett said they had already put it on the computer and looked like a bad fuel pump which they had in stock and could put on that morning. He called me about 9:30 and said our Tahoe was ready to be picked up and everything was covered under warranty. Also they went through ... Read More Google - May 15, 2024
Great experience when I traded in my car in November last year. Was a very easy process
Brett was awesome. One of the best service departments so far. Thanks guys.
I came in for oil change and Latone was there before I could close my door. She got me taken care of from start to finish.
Went there for Battery replacement service was quick and easy
Very helpful and fast.
Everyone is always so helpful.
Wally and Mike were both excellent. Customer Service was top notch. Thank you!!
Don Jeffries was great. He explained the operations of the vehicle and let me know when it was delivered. Very friendly and professional. I will recommend this dealership and sales staff to my friends. I am very pleased with the Preston Hood Staff!
Great customer service, professional and attentive.
Spencer did an awesome job
Our experience with the crew especially Latone Thompson was very thorough and professional! She always got smile on her face, very delightful to work with her. Preston Hood will be our to go to dealership. Great job!
I was a little early. They checked me in for an oil change and 7500 mile check and had my truck ready to go in an hour, as promised. They also did all the leg work with my insurance so I didn’t have to pay a cent. Thank you.
I had a great experience at Preston Hood Cheverolet. The buying process was quick, easy, and everyone was very nice.
My sales Man was Keith Wienckowski, he answered all my questions and was very professional and helpful. I’m very happy with my new trailblazer. Preston Hood is where I purchased my previous trailblazer and the only car dealership that has my business.
As usual, great communication even with internet being out when I dropped off my vehicle! It is so refreshing to have great customer service during a time when companies are more about quantity instead of quality.
Very pleasant. Excellent customer service.
Dan was amazing!! More than helpful with me and also patient. I was excited for my first vehicle and he helped me as if it was himself trying to get it. All around so helpful and I appreciate the support from this dealership!
Everything looks good. It just took all day.
Brett the maintenance advisor was outstanding. He did everything he could as quick as possible. Thank you
on time
Service after the sale is top notch
Always great service! Even when faced with computer issues, still professional and didn’t skip a beat still took care of our maintenance kept us informed and got us out the door in no time! My go to location!
Wally was wonderful. I really appreciated all he did for me. Mike was great too! All around great experience!
I always am beyond satisfied with the work done and the way theam goes the extra mile to assure my Chevy Camaro comes out refreshed and running better than before. Brett is by far the greatest guy I have ever met in any dealership helping me in anyway to full satisfaction and will take my car no where else! He's my go to amd nothing against anyone else there I just know what to expect when my visits there are needed for my services and beyond. Preston Hood is my place and will do all my business there during ... Read More Google - Mar 16, 2024
Very friendly and answered all my questions truthfully.
If you’re looking for honesty, integrity and an exceptional attitude ask for BRIANA LITTLE at Preston Hood Chevrolet! Best by far truck shopping experience I’ve ever had and quality professionalism. I felt welcomed and right at home and walked away a very happy customer! She was able to answer all my questions and worked with me no pressure. Preston Hood Chevrolet is my #1 recommendation - Thank you Briana Little!!! PS. I don’t work there I just enjoyed my service.
Only service department I will ever take my vehicles to. Service advisors are top notch always. Favorite people ever! They always treat me like I am a VIP.
the whole experience was great Spencer Sims is awesome to work with
Austin our sales associate along with Mike and Steve were helpful and made it easy to work with them. Definitely the best pricing in the area!!!
Austin was great every step of the way! Give that man a promotion!
Great Experience. The dealership was clean and drop off was timely.
Great atmosphere! I was greeted by Keith who was very personable. Felt like he really cared about what I wanted. He wasn’t pushy like other salespeople at other dealerships. Great customer service!
Always a good experience when we have service done there to our Traverse.
Derek met us at our car and, ask how he could help. Once we introduced ourselves and, said we were interested in purchasing a new car, Derek took my Wife to the vehicle she was interested in. The process was painless and once she decided on one, he explained all the features along with setting up her phone. All in all a great experience. 👍🏻
It was great I had a nice young gentleman he is always nice .....quick visit
Great customer service all around! Highly recommend for service
Very efficient and employees were great. Price was high, and the 2.9% fee to use a credit card was unexpected and a bit shady. Not sure why this is a thing but your prices are already high then you tacked that extra $45 on me at the end.
The staff was excellent! Lena (sales) was fabulous and Kim (finance) was excellent; what a Team your dealership has in these 2 people. Couldn’t be happier 😁👍🏻
All the staff from the moment arrived until car finished the services are amazing. The snacks are incredible, popcorn, chips and more. Also fresh coffee and water as much as you want and the great entertainment of the TV. If your phone runs out of charge, the chargers is ready for you. The comfortably of the waiting room helps to relax, interact with others in conversations about what's on TV: sports, news and houses rebuilt. I love it.
I had an incredible experience with a service advisor today and I think his name is Brett. I had a leak of green fluid from under my hood. Brett was very upbeat and checked it for me and came back after about 30 minutes to let me know it was overflow from the windshield washer fluid. He also topped up my other fluids as well as aired up my tires! All this with a smile and a great attitude! And the cherry on the top is, there was no charge. Bless him and this awesome Chevy dealership!
I'd give them 10 ... Read More Google - Feb 16, 2024
Good.
Preston Hood, specifically Brett Cromer, has great communication skills. I bought a Chevy just so I could use their service. No other dealership in the area comes close. A++++
I had great service at Preston Hood, Bri was very kind and helpful when I was deciding on a car and was always available to talk.
Great, Dan was awesome
Excellent service
I wanna give a big thank you to service advisor, Brad Bly and auto technician, Jamie Humpert for helping me out on fixing my mother's Chevy Trax on the electrical issues it was having. Brad and Jamie throughly let me know what was the issues and fixed them very promptly. Great service and great communication on both parts! Highly recommend them both for any issues on vehicles. Brad and Jamie, keep up the great work you guys are doing! 5☆'s all the way!!!
I felt at home the very first time I walked into Preston Hood Chevrolet, but it was when I arrived for my first service appt. feeling dizzy and faint that Brian Durham made me feel like family. At my request, he brought his own blood pressure monitor for me to use, which prompted a visit to my Dr. that same day. Brian was as attentive to me as my car and made sure I felt well enough to drive before I left.
I love everything about my new Chevy Trax- the many safety features, the all-wheel drive and the mileage!!! ... Read More Google - Jan 31, 2024
Great Service
Since I bought my 2022 Traverse my experience has been great. Friendly, well qualified and knowledgeable employees
Always have a great experience
Latone, service advisor keep me informed & was such a pleasure to work with! She is an asset to the department!
Fast, Friendly, to the point and respectful of my time. Did what they said they were gonna do and I’ll never shop anywhere else
Don is a true professional! The service did a great job finishing the inspection for us to take possession before the weekend. Thank you all.
The service agent was understanding of the challenges I had in finding a solution to my VOLT problems and accommodated my needs in a sympathetic way, which was deeply appreciated. The dealership did not have a solution to my problem and helped me in finding an outsource solution. Many thanks to all.
Great manager, salesman, and lady that offers the warranties. All three of them were very helpful and professional
Great
Austin was great to work with. Worked up our deal, to our satisfaction, and had us out quickly. The finance manager was great to work with also. We highly recommend Preston Hood Chevrolet and Austin.
Nice clean dealership with amazing people! Thank you so much Wally!!!
We came to the dealership to purchase a used vehicle but after talking to Aaron, he suggested the new 2024 Trax that was the only 2024 left on the lot. The difference between a used vehicle and the new vehicle was only about $5,000 more. We are happy with the purchase and felt it was a good deal to move forward with the new vehicle instead of a used one. They made the process easy.
It was great.
Always a great experience at Preston Hood. Staff treat us like family members and make sure we are always satisfied and taken care of!
In a word, "amazing." My salesman, Austin, was extremely helpful and professional. He worked hard to get me the very best deal on the exact truck I was looking for. That sentiment was reassured when I happened to see the owner of the dealership, shook hands, and he remembered me from when I bought my last Chevy Silverado back in 2004. The financial specialist, Kim, asked me about my plans for the truck, like when would I trade it in, and tailored a service/warranty package that fit perfectly for me. Just felt like everyone there was looking out ... Read More Google - Dec 14, 2023
….
No pressure, very helpful. Salesman Spencer Sims now feels like my best friend. We talked about cars, then fishing, then world events. Then talked money. The dealership owner even called me up to thank me for my purchase. Highly recommend this dealership.
Our problem was taken care of, all employees are always helpful, polite and efficient. Brian ( in the service dept. ) always takes good care of us. Preston Hood has the very best waiting area! Snacks, drinks, popcorn, recent magazines, TV, what more could you ask for?
I was met immediately by the service representative. She was professional, courteous and expedient. After completion of the service of my vehicle I was provided with a thorough and detailed report of what was performed. The cashier was friendly, courteous and professional.
Derek and Mike were amazing from the moment I walked into the lot. Any questions or issues I had were answered or handled immediately and respectfully. I love my car and I sincerely appreciated how nobody was pushy with me, simply informative and accommodating. Excellent service.
The sales team I worked with were extremely helpful and friendly. This has been my fifth dealership and honestly, the best one I've been to. Normally I would spend an entire day on location with paperwork but they got me in and out quick with a brand new Silverado! 🔥🙏
Easy and worry free drop off. Very friendly and nice staff.
Briana was very good; quick to return texts/calls no matter time of day. Not pushy at all. I test drove the '24 Silverado 2500 Z71 three times over three days. I like the fact that Preston Hood had a family, comfortable, feel to it. We will probably start binging the wife's Cadillac over here for services instead of the GM place.
November 13th. Today I took my car to preston hood with a emergency . I did not have a appointment but they let me leave my car and they had it fixed 4 hours later. I purchased my car here and I use the service dept here. They are really professional and I am so pleased with the work. I give a A plus also to my service advisor Latone. Great job folks. Thank you.👍👍👍👍👍
The service department is top-notch! I'm sorry I ever went elsewhere!
Always prompt polite and friendly
Professional, answered all our questions—sale and finance folks were Exceptional. They made purchasing an incredibly pleasant experience.
Paul was great! We did everything over the phone and to make it even easier, they let my grandson pick up the truck for us and drop off our trade! Thank you so much Paul! He will forever get our business!!
Everyone was very helpful and friendly!
Just purchased this vehicle within the month from here. Vehicle stalled and wouldn’t turn on and left me stranded in traffic. Had it towed to this dealership for service. Was told they can’t duplicate the problem. However with in less then a day of getting it back it failed again leaving me stranded. Poor effort on the part of the dealership to find the root of the problem. They were just nonchalant with a can’t figure it out, sorry about your luck attitude.
Update:
After it the second time of it breaking down on me they were ... Read More Google - Nov 2, 2023
Car came back cleaner that i brought it in, Protection on floor mats and steering wheel was used. Fast turn around back as promised
Always professional and attentive