Customer Testimonials
Awesome low stress experience. Don was a great salesman who answered all our questions honestly.
Everyone we encountered during our purchase experience was pleasant, very helpful and professional. The facility is well maintained and was clean, including the bathrooms. I would do business with them again.
I had a scheduled appt. and arrived when the doors opened at 7:30. I was very impressed with how quickly the techs were taking care of everyone. There were at least 5 cars in the queue, but each was received individually and simultaneously. The design of the building extended this personal service; inside, each customer was able to be in a private cubicle for the admin portion. I was in and out of the processing line within 5 minutes. I was kept informed of the diagnostic findings and notified when the work was complete. Great work to everyone! I was very satisfied with ...
Excellent service and they knew my car.
Friendly and fast service
They treat you like family when I purchased my 2023 Convertible Corvette.
Exceptional service advisors and prompt delivery/completed work by the technicians.
It was an overall easy and great experience. Austin was great and helped us out every step of the way!
The experience was great they explained everything to me , but I’m the end the issue of my vehicle was from factory and i shouldn’t pay for it , that’s a shame that a big company like Chevrolet make they costumers pay for their mistake
Austin was my salesperson and was extremely friendly and helpful in the purchase of my vehicle and Kim was also very quick and helpful in the financing and warranty purchase of said SUV
Brad is the absolute best. Give this man a raise. He goes above & beyond. Professional, knowledgeable, and communicative which is extremely important to me.
The best buying experience I’ve had.
I have been going to Pete Moore Chevrolet for 10 years since purchasing my 2009 Tahoe even when I moved from Pensacola to Navarre. Loved their service department but since COVID, the quality hasn’t been the same. And they are trying to make service changes. I commend them for that. But I decided to switch nonetheless. No ill feelings towards Pete Moore. But my first time with Preston Hood was outstanding. The facilities was so clean. They even provided snacks, coffee, water, and even popcorn. Everyone was so nice. My Service coordinator, Brett, was so professional, and knowledgeable. He gave me ...
Had no appointment, but your service people took care of my problem.
Service Dept. did great got us in and out quick. Little disappointed my salesman did not recognize me I guess selling me car for $41,000 plus doesn't mean much to him even after I said his name as in walked by me. My wife said I'm just another face. Guess I will find another salesman next time. But my service attendant was friendly and polite.
THE SERVICE DEPARTMENT IS DOING A AWESOME JOB
Best GM service in the area!
Super nice people
Everyone done a great job . My vehicle was fixed fast & very pleased with my service . Thank you
Upon our arrival, about 15 minutes before our appointment, Jerry promptly assisted us. I was impressed how neat and clean the facility was and all those working in the service area were neat in appearance and very friendly. Jerry went over what maintenance we were there for and then showed us where the waiting room was. The dealership has a lovely waiting area with fresh popcorn, snacks, water & coffee. They also had a tv tuned to HGTV (my favorite channel, how did they know?!?). Different office staff came by and checked on us, asked if we needed anything. Everyone was ...
My service writer, Brian is the best! He always manages to get my vehicle in when I need it and he always goes out of his way to make sure I’m satisfied. He’s the best I’ve dealt with.
First time taking my truck to the dealership and I was very intimidated from all the horror stories I’ve been told but the service advisor Mr. Jerry Spratling made the experience completely inviting! He explained everything to me to where I could understand and was completely honest!! Made me feel welcome and completely informed about the service completed! Give this man the raise he rightfully deserves! I will be scheduling all my appointments with Jerry from now on!
Kudos to Jerry! He is a perfect gentleman, excellent customer service skills.
Took my car for the first service. They did a fantastic job and got me back on the road a lot quicker than expected. Preston will be my first stop for all my automotive needs!
They weren't able to do anything to fix my truck but they didn't charge me for their time either.
Austin was great to deal with
Bryan Durham in service is the only reason I ever go back into the service department. Haven’t had much luck with anyone else in service. Mike Sumrall in sales is the most knowledgeable salesman I’ve ever met. These two are the reason I return!
I had to get a new key programmed for my 2011 Camaro SS. The service was faster and cheaper than quoted, which is opposite from most dealerships. Jerry, the service manager also went above and beyond by giving me a better key fob instead of the exact one my recall called for. I was very pleased. Highly recommend.
Always fast and efficient
Paul Hughes is the man. a great car buying expriance. Will always be going back to him anytime I get a new Truck. Second time I’ve used him to get a vehicle and he just kills it. Super helpful and recommend him 110%
Fast and friendly transaction. Excellent staff all around. Everything explained in a prompt and professional manner.
Mike was my salesman and couldn't have been better! He was very personable and kept me informed as to the updates on the delivery of my car. He never pressured me into buying something above my budget and worked to keep my payments exactly where I needed them to be. I definitely recommend him if you're looking to buy a car. I will certainly go to him in the future!
Just easy and great customer service 👌 10/10
Austin was the person who helped us and he was amazing! He answered all of our questions about the vehicle and worked hard to get the very best deal for us. I highly recommend him
Wonderful first-time service department for new vehicle. We definitely will be using Preston Hood for all vehicle service needs! Staff was quick, courteous, and very helpful; everyone from person who checked us in, to the person who returned vehicle. Great customer service.
I have always been pleased with the service and attitude of the people at Preston Hood. After an accident, they were concerned with my well being as well as the well being of my car. They arranged for a replacement to use while my car was in the shop- and even now when I bring it in for service, they are very helpful and kind as well as efficient - I highly recomment thier service department
Fast
Loved ALL the folks at this dealership, especially our salesman, Keith!
Always top notch treatment, a first class dealership!!
The best by far. We went to a lot of different dealerships for this purchase (Chevy, Ram, GMC, Ford, just to name a few), but Preston Hood was by far the best. Knowledgeable, friendly, non-pressuring, honest and up front. Preston Hood is heads and tail above the others. Mike was super. We put him to the test with this purchase, wavering between a couple different models, but he was in it the whole time and worked to help us decide. I'm a fan for life.
If there were possibly a krispy kreme with the hot now sign on and hot coffee it would have made it a better experience but other than that i have no idea how to improve.
Service agent was friendly and efficient. Car ready earlier than expected.
Great service today by great technicians. Thanks for fixing my car issues!
Every was done professionally thru out my visit and the maintenance was correct.
Once again, my experience at Preston Hood was nothing short of exceptional. I should mention this was an unscheduled appointment due to a failing battery. Upon arrival, Brett, as he often has, was there with a friendly and professional greeting. Upon entering the office, he assured me they would rectify the issue and complete the necessary scheduled maintenance on the vehicle simultaneously, negating the need for an additional appointment. As you can imagine, I was thrilled! Customer Service at its best! Keep up the great work. All the Best, Brett Flynn
Everyone was very helpful. Keith King answered all of my questions and guided me through a seamless process of making my purchase. There was no markup as I have seen at other dealers. Keith even researched a question that I had after my purchase and provided a response. Thanks Preston Hood.
Efficient all the way around.
loved don and the financial lady that helped us
All work done while I waited in nice clean waiting room. Free drinks and snacks a plus. All the employees are always nice and upbeat. Work completed faster than expected. I don’t know any of the employees personally. The bottom line is I don’t dread going to Preston Hood like other dealerships I have dealt with in the last 50 years. I truly believe they are honest and upfront about any work that needs done. Brian Durham is my service advisor and is top notch. He always answers my questions and doesn’t mind taking the time to give ...
Service is quick and efficient and timely.
Brett was courteous and knowledgeable. The waiting room was comfortable and supplied refreshments. They explained everything about the work being done in detail. Everyone in the service department was very friendly.
Salesman was the best I have ever worked with purchasing a vehicle
It was a great, friendly and comfortable environment. Mr King was very knowledgeable and welcoming.
Experience was great, everyone was nice and professional, waiting room was confortable and had a lot of snack options, and they took less time than estimated to complete the service. Oh, and they also cleaned the front mats and dashboard, even though it was a Glare re apply. And the car looks amazing!
Austin was awesome. He spent the entire afternoon going over the intricacies of my SUV with me. And Joann was excellent with all the financials.
Best dealership experience I've ever had. Simple and to the point. Dallas was great to work with!
Paul went way above board to make sure we were taken care of.
The friendliness, knowledge and convenience is unparalleled in any dealership I’ve ever visited Mike Sumerall is the man!
Awesome people that don't pester you into buying a vehicle and let you rome around and they do not judge you on your appearance
Great experience with Austin. Very informative, very help, did not force or push us into any decisions. Helped us find the vehicle that will fit our needs.
I feel they really care about their customers and did a great job in meeting all my needs.
Mr. Dallas & Ms.Joan was very amazing. I have been running around in ft Walton since Thursday & the lack of professionalism I was getting from others.. 🤦🏾♀️ But I came here they treated me like family. I really appreciate them 100% with the help also staying late after closing to help me.
I came in to test drive a blazer. Spencer, Steve, Joann and Phillip were very professional and helpful during the whole process. The whole staff is friendly. I was happy to be driving off the lot in a 2022 blazer. Thanks so much Jessica Modlin
Everyone at Preston Hood was absolutely amazing. Austin Cribbs went above and beyond. He provided lots of knowledge on the vehicle we bought, answered all of our questions. He was just awesome and we are so thankful to have found our tahoe at preston hood. We drove from quincy fl and it was worth it.
Keith King was the gentleman who helped me purchase my vehicle. From beginning to end he was incredibly helpful to work with. Keith made the car buying experience faster and more pleasant than any previous one i had before, and i've sat through several car buying procedures with my family and two for myself personally.(All of which, were long, unpleasant, and exhausting emotionally) Keith created the complete opposite experience, he was patient, kind, helpful, serving in a way that felt like he was going out of his way to accommodate any inquiries i had with a heart and ...
Very fast service.
Had wheels replaced. Tech left white residue on all new rims. Had to remove myself.
This was my first visit to this dealership since I had to drive 4 hrs from here to locate and purchase my 2022 Traverse. It was a great first impression and I was impressed by their customer focus.
Once the vehicle I wanted came in, every thing that involved the purchase of the vehicle, trade in, selecting the warranty to a walk through of the vehicle features were expertly done and very professional, and this major purchase in my life a smooth hassle free experience. Thank you!
We sold our 2021 Tahoe RST to Preston Hood Chevrolet and it was the easiest experience I have ever had with a car dealer. When we arrived Scott Baker sat down with us and explained the process. Scott didn't haggle or try to reduce our price but was very fair and gladly accepted our Kelly Blue Book Offer. We were in and out within 30 min!
Friendly and professional staff always get my vehicle in and out quickly.
Dallas and team did a great job! Thank you.
Everyone was very professional and polite. Service was done quickly.
Service Department is an “A-Team.” Responsive for scheduling, Pleasant reception. Explaining work performed. Check out and payment process is smooth. Preston Hood Service Department is a “well oiled machine.” R, Stan Highsmith
Brian was wonderful! I explained to him that we were here on vacation and were planning to leave the next day and he kept me calm stayed in constant contact with me about my Tahoe. I truly appreciate the time and effort on his part!
My sales rep Austin, was a big help with the purchase of my new suburban.
All the service staff was professional and the servicing of mh car was excellate
Brian and the service team made scheduling a breeze and knocked out my oil change and pro care package in the blink of an eye.
Friendly, knowledgeable, and efficient advisor. Clean and well stocked lounge. Car ready when promised.
Stopped in to PH today to have a flat tire replaced. They not only had the tire in stock, but replaced it and re-stowed the spare in less than 30 minutes. Kudos to a great PH Maintenance Team - well done!!
Great experience, appreciate their team being ready for my appointment and promptly taking my vehicle back and getting me back on the road. Good work!
Extremely satisfied with the communication and interaction I had with Brian at the service desk. Very polite and informative!
Everyone was kind and expeditious. Got me in and out on my lunch break.
They have been honest and fair with me for going on ten years, I always have the service for my Corvettes done there,
Dallas Moody is amazing, todays market is crazy and you have a lot of dealers trying to take advantage of people but that is not the case with Preston Hood Chevrolet in Fort Walton Beach, FL. We drove over an hour to get a great deal on our dream Jeep and we’re treated great throughout the whole process. Highly recommend, go see Dallas!!
This was my 5000 mile check up on my new Traverse. The service was great. They performed the service told me they would be done in about an hour. In less than an hour I was on my way home. I had several questions about my new Traverse. The service manager answered my questions confidently and precise. I was impressed.
My sales rep, Cheech, was amazing! Helpful, listened to what I needed. Mike Sumrall was also amazing! Very thorough in every detail, answered every question and explained more than I would have even thought to ask. He made sure my App was ready to go & I knew every feature of my new vehicle. From all the dealerships I have been to, these people have the BEST customer service around.
Excellent reception and service. Service Representative kept me informed.
Brett is a great advisor, very professional and helpful. Will definitely be back.
They were vary friendly and knowledgeable about all my questions. I like the way they take care of you.😊😊
Everyone at the dealership was awesome and very helpful. I will be recommending them.
They were very fast friendly and helpful
Great Very professional
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I went over to Preston Hood to look at buying a new Silverado and I can’t say enough good things about how I was treated. Dylan was my salesman and he was very respectful and listened to all my concerns and answered every question I had. At no point did I feel pressured or disrespected. Dylan was very professional and now I have my dream truck. I will never go anywhere else to buy a new or used vehicle. If you are in the market for a new vehicle go see Dylan at Preston Hood!
I saw a vehicle posted by the dealership on Autotrader.. I sent an inquiry and received a quick response from Farrin from Preston Hood in Ft. Walton Beach. With my permission, she continued to text me in response to my questions. She even walked out on the lot to personally check the truck for a smoky smell. (That was one of my questions.). We did not end up purchasing from them because someone beat us to it, but she let us know in time to prevent us from driving over - which I appreciated. She also offered us a similar ...