Customer Testimonials
Austin did a great job taking care of us. Highly recommend.
Efficient, polite, tries to find and fix problem. easy to bring car and use waiting room
The staff at Preston Hood Chevrolet, Service, Sales, Repairs, and Finance, are the absolute best I have ever worked with. They make any visit the their organization a real pleasure.
The best dealership on the Gulf Coast. All personnel are key players in making this a great place for service and even purchasing a new vehicle. The waiting room is first class with complimentary snacks and the service advisors are the best.
Service performed with no issues and done quicker than o expected a a a a
Service manager was outstanding while working my 2008 tahoe hybrid issue. I brought potential solutions that he took to his service me mechanic.
Good
Quick in and out for service. Easy drop off and a nice place to wait for your vehicle..
Horrible experience. I won’t be returning. They took an already difficult situation and made it 10 times worse.
This is the best service dept. in the Southeast. Every single employee was awesome . Every Service dept. should mirror this one.
Fast fair reliability Walter will go above and beyond to make sure customers leave with their car great customer service
He took care of all issues I had even checked all the fluids and everything! Best experience with a mechanic ever!
The Chevrolet dealership is close to everyone in town and the only one we have.
Clear communication on a complex issue via video, text, and email They took great care with my car and clearly explained the way forward.
Great service as usual. Preston Hood is one of the few dealerships with an excellent service department. Brett, my service rep is the best.
Ease of making appointment. Good service in a timely manner and consultant was professional and respectful
Check in was easy. Service writer let me know before hand how long it would take for an oil change and a check of the different components. Awesome service as always!
Always on the ball, very knowledgeable in the process and helps me move my fleet through PM service with accurate and speedy results. A great pleasure to work with and ALWAYS keeps me fully informed and updated. Top notch service manager. He preformed OUR SEMI-Annual PM service on my 11 fleet vehicles in less than 1 week. I have no down time in my operations. Wonderful job.
The team provided outstanding, prompt, friendly service. All warranty service requirements and updates were completed in minimum time!
Easy to make an appointment with their Corvette mechanic. He was fast and helpful! Highly recommend this service department!!
Service department personnel were courteous, prompt and helpful. Waiting area was clean and comfortable. Very pleased with experience.
Everyone always go out of their way to make sure everything is Perfect! They make you feel like you’re dealing with family. The best dealership in the panhandle!!
Great dealer to have service work performed. Had an issue with water in fuel And issue was fixed quick !
I have already written several reviews for Hood Chevrolet. I have know them for almost 60 years. All I can say if they are the best.
I always have a great experience with Preston hood Chevy in fort Walton! Paul is an amazing salesman give him an award !!!!!
A pleasant, friendly and professional experience. I appreciated my service tech, Brad. He was helpful making sure I was able to find and use my service points acquired to lower my cost.
I’ve had the pleasure of working with Latone on service as simple as an oil change to as time consuming as fixing another service center’s mistake. She is kind, straightforward and patient. She fosters trust in relationships with customers and is invaluable.
I've been there for maintenance 3 different times. Service has been great and I believe the pricing is fair. Chris is the man, superb customer service.
Brad bly the service advisor was very thorough and quick getting my truck in for service and let me know I could use my rewards points to pay for the service!
Organized and efficient. Great comms Kept me informed throughout the repair process. Great waiting area and staff
The install of my front plate mount was done quickly and courtiously by the service dept.
They were friendly, efficient, and fast. The rep also made sure to ask about using GM rewards to lower out-of-pocket expenses. I ended up not having to pay anything, just used points. The whole process was painless. I received a text message letting me know they were done, so I was prepared with the rep came to get me.
Preston Hood’s service department was quick. The did a great job and also did the Luxcare package. Vehicle looks brand new.
100,000 whole checkup. Did before big trip to spokane Washington. Minute we left engine light came on. On-star said engine misfires.
I'm 60yrs old and have never purchased a new car. My salesman Earl Youngblood was wonderful ,kind, informative and patient with me being so nervous! Kim in finance was amazing explaining everything step by step! I WILL DEFINITELY recommend Preston Hood Chevrolet to others! Thank you for such an amazing experience!
Was an awesome experience 2nd vehicle bought here love it, the salesman earl helped us out as usual can’t get any better glad we chose Preston hood Chevrolet
Maria was very helpful and attentive throughout the entire process. Preston Hood Chevrolet is the best. Wonderful people, fantastic BDC!
Excellent service for the last 36 years. Service staff always on top of the latest repairs.
Professional and quick and I never to take my vehicle back for the same issue after a repair or service.
They were able to warranty my alternator and get it fixed and ready to go!
Cliff and Paul made my experience fantastic. I’ve never been able to come into a dealer with a vehicle in mind and make a purchase with little to no haggle until my recent purchase. Both cliff and Paul were exceptional personable and knowledgeable as well as very upfront with pricing and options when it came to my purchase. They worked with me to ensure my needs were met and even accommodated my personal financing with absolutely no issues. I would absolutely recommend this dealer and these gentleman to any friend looking to purchase a new Chevy.
Very straight forward and good service pick time (the process) could be a little smoother
Preston hood is a great dealer 3generations of my family have used them Steve Barret and his people are very good at what they do
Preston Hood runs a full service dealership. They are good at selling and servicing Chevrolet vehicles. They are honest in keeping their end of the final sale. The parts department is outstanding. They order your parts and are responsive by calling the customer. They also give good estimates.
The Service attendant and the service mantinance was excellent. The waiting facilities were extremely comfortable and clean and stocked with a variety of snacks, beverages and entertainment. My experience with Preston Hood of Fort Walton Beach has always been extremely satisfactory.
Austin was outstanding very professional. Worked hard to take care of me while purchasing my truck.
Super pleased with the speed in which I was able to get an appointment for an oil leak 3 weeks after getting an oil change. Turns out there was a faulty seal on the oil filter, so it was fixed with no charge. As usual GREAT snacks in the waiting room.
The customer service rep was very professional and courteous, my vehicle was completed well prior to the estimated completion time
Great service every time. Easy and quick checkin, turn around time fast and convenient. Super,
The staff were professional and very nice. Everything was clean. I got in and out in an efficient manner.
They were wonderful family owners ❤️
Excellent experiences everytime I go there Excellent excellent excellent excellent excellent excellent excellent excellent excellent service
Very happy with the service and the attention that they payed to me as a customer.
Brad was great. Treated with respect. Made me feel like I was dealing with family.
I've always had great service from the service department. Excellent staff. I've had vehicles serviced here over 10 years.
Always ready to accept my vehicle when I bring in at the scheduled time. Very helpful.
Have been using Preston Hood for over 4 decades. From Service to Sales - it's my first choice when I need service on my vehicles. Brett is always helpful and keeps my apprised of what is going on and what services are due.
Very friendly and professional. The whole experience was pleasant. The transaction was quick and efficient.
Great company, probably one of the best car salesman I have worked with.
Great place for vehicle needs and professional Got my appointment, in and out in minutes
They were fast and efficient. My was towed in and it was ready the next day
Brett is the inly reason I am still coming back, everything else is a myth
I didn't have an appointment when my tire sensor went out. Drove to Preston Hood and was given a time to return. Sensors were in stock and problem was solved.
Maria is the best! That's our 3rd new car bought from her in the past 4 years. We will buy our 4th from her as well.
I made an appointment over the phone and my grandson took it from there. I am pretty sure that everything was fine. I called and made a payment over the phone. And he picked the vehicle up after hours and the parking lot, and everything looks good. And works well.
Service advisor did not take time to discuss the issue or apply my military discount. No service performed except the electric code reader. I expected the service advisor to know about the service announcement published in 2020 and be able to provide advice.
It was great as usual at Preston Hood The service department is excellent That's it
Chris Chapman was great! Everything was done efficiently and fast. All the issues I brought up were addressed promptly and professionally! Thank you.
Overall pleased with Chris in service and the service technicians who performed the work on my van.
The service department at Preston Hood Chevrolet is one of the best. All the service writers are always helpful and honest. The cashiers are very courteous. The facility is clean and comfortable. The staff seem is dedicated to putting the customer first.
Great Service !!! Paul was great to work with and kept me updated throughout the entire process. He was professional and made everything easy and simple . Im super glad I came here and got the opportunity to work with him !!! I will definitely come back here for my future car purchases !!!
Brett was incredible. Very professional, communication was amazing, and the overall experience was A+. Very refreshing to see this high level of customer service. I had multiple terrible experiences with another Chevrolet dealers, outside the area, and was beginning to think it was a norm.
Always great friendly service. Always great friendly service. Everyone goes above and beyond for me. I have only had my vehicle serviced there because of this exceptional commitment to customer service.
Always easy to schedule with even when we didn’t have an appointment they got us in with ease. Quick and efficient in their work
Always receive great service. Very professional and knowledgeable staff. Highly recommend Preston hood Chevrolet for all your automotive needs
Wasn't pressured made to feel like what I wanted mattered I would recommend Preston Hood Chevrolet to anyone i know
Good service especially dealing with Mr. Brad Bly, he takes good care of my truck
Great service department. Would highly recommend. Have been coming here for years Thanks for your service.
Austin was so great with everything from listening to my wants and needs, never pushing me into anything I didn’t want, and being beyond patient with my questions and concerns. Plus after we made our decision to buy my vehicle he was so thorough on explaining on the perks of the vehicle and how-to’s. I couldn’t have asked for a better or easier process!
Excellent service! The staff was friendly, professional, and completed my oil change quickly. Everything was smooth, and they answered all my questions. I appreciate the great customer service and will definitely come back. Thank you!
This was my first time dealing with Preston Hood Chevrolet. Earl was me salesman and he far exceeded any expectations. Spencer in finance was also a pleasure to deal with. I have to say this was my best experience when purchasing a new vehicle. I know where I'll start if and when the need arises again.
Great service today. Preston Hood has the very best service department waiting room around. Comfortable seat and awesome popcorn.
Fast service and clean dealership Friendly, knowledgeable, and professional staff. This has been my regular go to for all my Chevy vehicles for several years.
Maria was amazing and helped me find the right truck for me. The atmosphere was so friendly and welcoming.
Everyone was nice and knowledgeable. The service was quick and booking online was easy. Definitely will return for future vehicle services.
I had a an appointment, service was completed as scheduled. The service department was kind and courteous. I felt as though they truly cared about my vehicle and me as a customer. My service advisor was Latone who was an absolute pleasure to work with. Tim Laird
Fantastic!!!...great people great service!!!!...wouldn't go anywhere else!!! Brad always takes great care of us with all our Chevys!!!!..... 5 stars across the board!!!...
I have always experienced great customer service every time I take my vehicles into Preston Hood for service.
I didn't know buying a car could be so quick and easy. Daniel and Spencer couldn't have been nicer and walked me through it.
Proficient, professional and don't have to talk to a computer. Service tech and rep were top notch. Call tell they enjoy their job
The employees there are really nice and professional they took care of all my needs.
I have enjoyed Preston Hood Chevrolet dealership relationship for decades. Sales folks are professional and not high pressure types. Service is OUTSTANDING! They help take care of my fleet regardless of make and model. Will go back!!
The Reason for the rating is this is the fourth time I have brought the truck in for out of balance tires that I bought eight months ago. Each time they said they balanced them , they changed the amount of weight and each time the vibration got worse. The technician that did the work this time used a different method and seems to have solved my issue.Thank you for that.I still have faith in the department.And the dealership.
Every one was so polite, nice and professional!that is all, the place was clean!
Every Team Member in the Service Department is just amazing, especially Brad Bly. Brad is very professional, courteous and helpful. Also, Dan (mechanic) is GREAT. The clerical staff is also dynamic and NICE!.
My experience at PrestonHood was the best experience that i have had at any dealership. Austin was very intuitive, and very helpful. I have already told several friends and family about my experience. Terry and I are very pleased with our purchase.
I always receive great service and updates on the condition of my vehicle. Brett always gives me a heads up on upcoming maintenance needs.