Derek was an amazing salesman, had such a personable & friendly demeanor. Was not pushy, but expertly listened to what we were looking for and made the process so smooth. Mike was a treat to work with in the finance office. He explained everything thoroughly, also didn't come across as pushy - more informative and knowledgable about the vehicles and all the numbers side of it. This was the best car buying experience we have ever had and the two of them make us only want to buy cars through their dealership in the future.
Less then an hour for my oil change. Considerably less then other places I have used.
Salesman and associates were very efficient, understood my needs, top notch service and financial paperwork. Very happy with my purchase, service, and explanation of my vehicle instruments,
Professional and very helpful in providing excellent customer service
Prompt service. Very transparent. Always great customer service.
The service dept was very helpful getting my vehicle repaired & back on the road
While traveling from out of state the ac in our 2021 2500hd truck quit working. Took it to Preston Hood for repairs. First impression of the facility is the beautifully maintained shop and showroom. Second impression is the friendly professionalism of the staff. I worked with Brian who did everything imaginable to make our experience better than expected. Top notch technicians, top notch service, exceeded our expectations. This is not a typical dealership. I highly recommend them. Great experience from start to finish. Many thanks to all who helped us get back on the road.
Austin Cribbs was a pleasure to work with. The whole experience was great. Will definitely recommend to others and return as a customer.
I was COMPLETELY SATISFIED with the service. Glad that the Preston Hood team was able to troubleshoot amax fox the issue.
Main repairs were great and done in a timely matter.However-we asked for help with 3 letters that fell off during the accident and not only did they not fix them-thet didn't even offer to discuss options to fix since the car was in the shop for repairs anyway.
Nice people to deal with, when buying a vehicle
These guys are always professional and respect your time.
A wonderful experience getting a safety inspection. They paid for me a rental car, much better dealership than the Chevrolet dealership in Crestview. Fast, reliable, professional, efficient and kind service.
My Favorite place to go for oil change and repairs. Brett was great helping me out with the repair of my lovely GMC ! He did a fantastic job keeping me posted what is going on. The part for repair was supposed to come in a week , it came the next day so my car was fix so fast )unbelievable ! best Chevrolet dealer in the area! Strongly recommend to everyone)
We drove from Somerset Ohio to trade our 2023 Trailblazer (also purchased from here) in on a 2024 Trax. We had one full day here and wanted to spend time at the beach as well. Austin knew this and made this transition fast and smooth. (Everyone did). Best experience we have ever had. We will gladly drive down again when we are ready to make another purchase. Thank you so very much!
Thank you Austin cribbs for everything!! He was amazing. Mike was also very helpful and kind.
Latone is the best and her communication is amazing
I think they were very honest helpful with all questions asked and atmosphere is very friendly will continue to be a customer of them
I purchase my car here and come here to get my car serviced. Very friendly staff and I always get in and out quickly when getting my car serviced.
Steve Barrett and Austin Cribbs made the whole experience so simple. My husband had passed away on Monday July 31st. They took care of buying my husband's Traverse, paying off his loan and getting the 2023 Trailblazer for me. I was able to take care of everything in about an hour on Tuesday. What a relief that was for me!
Thanks for the super service. You all are number 1.
Fantastic experience at Preston hood Chevrolet! Gareth Stearns is awesome and very professional and took great care of us with the purchase of our New 2023 Silverado! If you have want to get a chevy go see the team at Preston hood! Best in town!
I’m always impressed by how quickly you’re able to get me in and out. Miss Latone was especially amazing. She saw me waiting and quickly ushered me in to get me signed in and get the process started. Big kudos to her for an excellent and professional job. Jerry Jones PS: Thanks for treating my Cadillac like a Chevy!
Attention to detail is important to me and they pay attention to the details! Great experience!!
Best service I have ever seen
Very quick and responsive as always!
I am a Service Manager at a Chevrolet store in Burleson, Texas. I had a customer call me from Destin, Florida in a panic because their new car was having A/C problems. They had a long drive to get back home and had young children with them. The customer told me what store was close to their location and I reached out to them. Now this all happened very close to closing time. Brad(superman) answered, and I asked for the Service Manager. Brad wanted to know the situation. I told him and his response was "let me ...
Great Service-Great Staff... Always a pleasure visiting Preston Hood Chevrolet!
Brad Bly is an exceptional service advisor. Across the board in all aspects of his job, Brad has excelled. Thank you Brad.
Was very pleased
We recently took our 2019 Silverado to Preston Hood Chevy due to a collapsed lifter and bad cam. The service department was incredible. They went above and beyond! They helped lower the cost immensely and my truck runs perfectly! I highly recommend taking your vehicle here!
Austin Cribbs was very professional and explained everything> was enjoyable experience buying a car. Thanks Austin
Speedy efficient comfortable
We had a few technical difficulties which were out of the control of the dealership. They were super professional during the entire process. Because my vehicle was not going to be ready as originally planned, they were able to set me up with loaner vehicle for the day. My service associate and service manager were top notch!
We live in Missouri and we’re in Florida on vacation to see my sister and brother in law that are stationed in Navarre through the Air Force. While traveling down my Tahoe started making a terrible noise when trying to turn left and right. Once we arrived in Florida I was able to schedule an appointment with the service department. They took excellent care of me and serviced my Tahoe right away and had it fixed the same day! The communication was great and so was the service! If we lived closer, I would definitely use the service department ...
I’ve continued to be impressed with the service department at Preston Hood! For the last six years, Brad and his team have always provided me with top-notch service and get me in and out extremely fast with no issues. Going to miss bringing my truck in to them. Thank you!
Fast efficient and east
It was a pleasure. Professional, streamline and efficient!
Brett was so helpful. Repaired my issue.
They were fast and friendly and made everthing simple
Great customer service sales man Wally Williams did a great job finance department was awesome.This is a home town dealship that takes care of there customer's. Looking forward to when I'm ready to buy again. Great job Preston Hood Chevrolet.
They went above and beyond what any other dealership would have done to handle this particular situation. 10 star performance, Thank you to all of the Preston Hood Team !!!!!
I brought my 2021 Colorado in for a leak that was causing the drivers side floor to become wet. After your service advisor ask a few questions , He was pretty sure what was causing the problem. Your service department found out what the issue was and fixed it. AFTER fixing the vehicle your service advisor had the truck was and detailed at no expense to me. I was very surprised to found out this was done. Since the truck was dirty when I brought it in. Thanks for the unexpected washing and detailing of my vehicle.
Customer service and service department is always top notch. We only use Preston Hood for our Chevrolet needs even though they are not the closest Chevy service center near us.
Fixed the problem quickly.
They took care of me, answered my questions, and performed the service quickly.
Everything was great, thank you so much
Very courteous and helpful.
Lantone was a super professional service representative!!
Faster courteous polite great service.
Brett was so professional but also very genuine! The only thing I didn’t understand, I was charged for oil when it was the service department error that I came in due to the oil filter not properly installed. This caused oil spill in my indoor condo parking.
The service was just excellent, and the fact that the car and the aftermarket optional service contracts were not marked up made it a particularly enjoyable purchasing experience. I am older and I have purchased a lot of vehicles in my life. It has never been as satisfying to know that I was treated with respect and not taken advantage of, at a time when so many dealers are doing exactly that. My hat's off to Preston Hood Chevrolet! My car will not go anywhere else for service.
Quick, professional service!
I don't have the service advisor's name in front of me but he was very helpful, friendly and knowledgeable. They had me in and out of there in less than an hour.
Was in for scheduled service, in and out timely. I waited and looked around the showroom and enjoyed some coffee in a comfortable waiting area. Great experience.
The staff was all extremely welcoming, helpful and not pressuring. The facility was very clean. Our kids enjoyed the common area and snacks during the time we signed papers. Austin was a great salesman. He was informative, knowledgeable, helpful, and very honest. Excellent experience and definitely recommend.
Quick service. Friendly.
It was a terrific experience buying my truck! Don Jeffries was polite, courteous, and knowledgeable on the vehicle, and was a pleasure to work with! Mike in Finance was quick, open and honest, and super friendly.
Great service, omg what customer service very good experience
It was a great experience. Austin made it very easy for me to get my new truck. Look forward to buying another car from you all soon.
The work that was done l am satisfied with.Finding out that the extended warranty that I have is no longer accepted by your dealership. I had used it before and there wasn’t a problem with it. Brian the tech that assisted me was very helpful and kept me informed as what was being done to my vehicle.He was very professional and knowledgeable. Overall I am pleased with the results of my vehicle repair. Only thing that I am disappointed about is not being able to use my extended warranty for the vehicle repairs.
Wonderful Experience! Austin and Don both are top notch - could not have asked for better! I am a repeat customer of Austin’s and I’m sure this will not be my last Tahoe purchased from this dream team.
Team members were friendly and helpful. Car went in for oil change and last paint protection application and was beautiful when I picked up.
I asked a lot of questions and he answered them all. It was quicker than I thought it would be.
The entire experience was wonderful! My salesman, Austin, went above and beyond. He was extremely knowledgeable and enthusiastic about his job. Every single employee that crossed my path during my time shopping at Preston Hood was polite, energetic and knowledgeable. I will recommend Preston Hood Chevrolet to everyone looking for a vehicle.
Quick service and a great group of people to deal with! I highly recommended them!
They are totally awesome
Mr.Brain was very professional and extremely helpful with me trying to figure out what exactly what was wrong with my car. It runs like a dream now.
Everyone I spoke with was fantastic, Austin especially. Never had a better experience in purchasing a new vehicle. Everyone should use this dealership. Seriously.
WOW is all I can say about Preston Hood Chevrolet...wish I could give them 10 stars!!! It was a pleasure from the moment I sent an inquiry all the way through buying my Tahoe with Paul. No stress or pressure at all. Keith originally contacted me, and got me in touch with Paul since I was buying a pre-owned Tahoe. Keith walked over to actually say hello since we had spoken on the phone, which was amazing that he cared enough to walk over to put a face with a name. Paul was phenomenal, very helpful, making sure my questions ...
The service was timely, courteous, and very well executed. Special thanks to Brian Durham and Dan the Corvette man. Preston Hood is the only dealership I consider for all my vehicle purchases and maintenance needs.
Staff were helpful and courteous.
Absolutely Great Service and Team! i ended up Worked directly with the Service manager Grayton- and also Brad, Brought my truck in for torque converter repair that was costly and they worked with me in everyway they could. they even called to have my truck come back in for a second service flushing to make sure things were right. Absolutely have won my business from now on! Thank you Thank you Thank you gentlemen!
Very friendly and professional! I was looking to upgrade from a 1/2 ton pickup to a 3/4 ton. You had what I was looking for and we started the process right away. I had to come back in today because the steering wheel is a bit off center. Scheduled an appointment for next week. I bought my trade in here too. Both experiences here have been some of the best car buying experiences I've ever had. The truck is an amazing powerhouse. It does exactly what I needed it to do and it looks good doing it!
It was a great experience and service was outstanding with great customer service.
We took delivery of a new Traverse on Friday and had a great car buying experience. Aaron, our salesman, was knowledgeable, friendly and worked with us to ensure our needs were met. Kim, in finance, was professional and personable.
Very professional and extremely helpful!
I drove two hours for their excellent customer service and by far the best fair price. Definitely will recommend others
Superior, we have purchased or leased 13 vehicles from you over the years we have great experiences with all each time This purchase was great from start to finish
Awesome low stress experience. Don was a great salesman who answered all our questions honestly.
Everyone we encountered during our purchase experience was pleasant, very helpful and professional. The facility is well maintained and was clean, including the bathrooms. I would do business with them again.
I had a scheduled appt. and arrived when the doors opened at 7:30. I was very impressed with how quickly the techs were taking care of everyone. There were at least 5 cars in the queue, but each was received individually and simultaneously. The design of the building extended this personal service; inside, each customer was able to be in a private cubicle for the admin portion. I was in and out of the processing line within 5 minutes. I was kept informed of the diagnostic findings and notified when the work was complete. Great work to everyone! I was very satisfied with ...
Excellent service and they knew my car.
Friendly and fast service
Exceptional service advisors and prompt delivery/completed work by the technicians.
It was an overall easy and great experience. Austin was great and helped us out every step of the way!
The experience was great they explained everything to me , but I’m the end the issue of my vehicle was from factory and i shouldn’t pay for it , that’s a shame that a big company like Chevrolet make they costumers pay for their mistake
Got in when scheduled and the work was done in a reasonable amount of time.
Austin was my salesperson and was extremely friendly and helpful in the purchase of my vehicle and Kim was also very quick and helpful in the financing and warranty purchase of said SUV
Brad is the absolute best. Give this man a raise. He goes above & beyond. Professional, knowledgeable, and communicative which is extremely important to me.
I went over to Preston Hood to look at buying a new Silverado and I can’t say enough good things about how I was treated. Dylan was my salesman and he was very respectful and listened to all my concerns and answered every question I had. At no point did I feel pressured or disrespected. Dylan was very professional and now I have my dream truck. I will never go anywhere else to buy a new or used vehicle. If you are in the market for a new vehicle go see Dylan at Preston Hood!
I saw a vehicle posted by the dealership on Autotrader.. I sent an inquiry and received a quick response from Farrin from Preston Hood in Ft. Walton Beach. With my permission, she continued to text me in response to my questions. She even walked out on the lot to personally check the truck for a smoky smell. (That was one of my questions.). We did not end up purchasing from them because someone beat us to it, but she let us know in time to prevent us from driving over - which I appreciated. She also offered us a similar ...